Manufacturer · China
xTool: all devices
xTool is a brand of the Shenzhen company Makeblock and, according to its own stock exchange prospectus, the global market leader in laser engravers for private users and small businesses. The range extends from diode lasers through CO2 and fibre lasers to the O1 Omni UV printer, textile printers and transfer presses. Compared with other Chinese manufacturers, the longer warranty on lasers (24 months) and the European service network stand out.
In the wiki: 17 Devices in 4 Categories.
Laser (14) · UV printer (1) · Heat presses (1) · DTF printer (1)
Laser
| Model | Price | Price range |
|---|---|---|
| xTool M2 | from €549.01 | €500 to €1,000 |
| xTool F2 | from €1,319 | €1,000 to €1,500 |
| xTool S1 20W | €1,389 | €1,000 to €1,500 |
| xTool S1 40W | €1,779 | €1,500 to €3,000 |
| xTool F1 Ultra | from €2,969 | €1,500 to €3,000 |
| xTool P2S | €2,999 | €1,500 to €3,000 |
| xTool X1 | €3,369 | €3,000 to €5,000 |
| xTool F2 Ultra UV | €4,259 | €3,000 to €5,000 |
| xTool F2 Ultra | €5,769 | over €5,000 |
| xTool P3 | €6,539 | over €5,000 |
| xTool D1 Pro 20W discontinued | no longer on sale | €1,000 to €1,500 |
| xTool F1 discontinued | no longer on sale | €1,000 to €1,500 |
| xTool F1 Lite discontinued | no longer on sale | €500 to €1,000 |
| xTool M1 Ultra discontinued | no longer on sale | €1,000 to €1,500 |
UV printer
| Model | Price | Price range |
|---|---|---|
| xTool O1 Omni | from €2,399 | €2,000 to €5,000 |
UV printer from xTool in detail · All UV printer at a glance
Heat presses
| Model | Price | Price range |
|---|---|---|
| xTool WonderPress | €399 | €300 to €600 |
DTF printer
| Model | Price | Price range |
|---|---|---|
| xTool Apparel Printer Plus | €5,499 | over €3,000 |
Pros and cons of xTool
Pros
- Wide range from entry-level lasers to UV printers with shared software
- 24-month manufacturer's warranty on most lasers
- European service network and German phone number
- Large user base with many guides and project files
Cons
- Prices at the upper end of consumer lasers
- Wear parts such as laser tubes and print heads have only 6 months of warranty
- Recurring complaints about partial deliveries and transport damage
- Strong tie to the company's own ecosystem of software and accessories
Facts
| Headquarters | Shenzhen, China; European office in Berlin |
|---|---|
| Founded | Makeblock 2013, xTool brand 2021 |
| Revenue | CNY 2.48 billion (2024, IPO application) |
| Software | xTool Studio (formerly XCS) |
| Warranty | 24 months on main components of most lasers (according to the manufacturer) |
| Support DE | German phone number, EU support address |
| Range | Diode, CO2, fibre and UV lasers, UV printer O1, textile printers, transfer press |
History
Wang Jianjun founded Makeblock in 2013 as a manufacturer of educational robots for STEM teaching; after a slump in the education business in 2020, the company switched to lasers for consumers. In 2021 the D1 diode laser appeared under the xTool brand, followed by the M1 combination device, which raised around US$2.6 million on Kickstarter. According to the stock exchange filing, revenue rose from 1.46 billion CNY (2023) to 2.48 billion CNY (2024), and in the first nine months of 2025 it was 1.78 billion CNY; around 97 percent comes from abroad, about 85 percent from Europe and North America. In 2025, Tencent led a funding round of around US$200 million, and on 1 January 2026 xTool Innovate Limited filed an application for listing on the Hong Kong stock exchange; a completed listing was not documented by the editorial deadline (October 2026). At the end of 2025, xTool opened a European office in Berlin, and in 2026 the O1 Omni, a UV printer with an optional textile print head, was added.
Customer support and warranty
In the EU, warranty cases are handled by email to support.eu@xtool.com with the order number; xTool first tries a remote diagnosis, after which the device goes to a local repair centre. According to xtool.eu, there is a German phone number (+49 211 860 89128, Mon to Fri 9 am to 6 pm) and, according to the manufacturer, over 33 service stations in Europe. The manufacturer's warranty is 24 months on main components for most lasers, 6 months on the P2's CO2 laser tube and 6 months on the print head of the textile printer; consumables are excluded. On Trustpilot, xtool.com has 4.1 out of 5 points from 1,348 reviews (as of October 2026); the company replies to 99 percent of negative reviews. Criticism mainly concerns split or delayed deliveries and lengthy handling of transport damage.
Environment and commitment
Since September 2025 the programme "1% for the Makers" has been running: xTool pledges to donate 1 percent of its net profit each year in the form of devices to schools, fab labs, libraries and non-profit makerspaces; by its own account, devices worth over €300,000 have been given to 62 partners in 18 countries. On sustainability, xTool makes only general statements without verifiable figures; there is an official shop for refurbished devices.
Criticism and problems
No major documented problems found: no recalls, official warnings or lawsuits concerning xTool devices could be found. Recurring complaints on Trustpilot concern delivery problems with large orders and faulty partial deliveries. The stock exchange filing (2026) shows falling unit numbers for the core products (71,900 instead of 85,900 laser devices in the first nine months of 2025) and a strong dependence on US tariffs; for buyers this is more an indication of price and range changes than a product defect.
Sources (14)
Research as of 10/2026. Information on support and reviews changes; please report errors via the Contact form.
Official help and wiki: xTool Support Center