Manufacturer · China
Snapmaker: all devices
Snapmaker from Shenzhen became known through Kickstarter for its modular 3-in-1 machines (3D printing, laser, CNC) and today also builds the Ray laser and the U1 multi-head printer with tool changer. The company regularly funds new products through crowdfunding. EU customers get a 2-year warranty and a warehouse in Germany.
In the wiki: 2 Devices in 2 Categories.
3D printers (filament) (1) · Laser (1)
3D printers (filament)
| Model | Price | Price range |
|---|---|---|
| Snapmaker U1 | €749 | €800 to €1,500 |
3D printers (filament) from Snapmaker in detail · All 3D printers (filament) at a glance
Laser
| Model | Price | Price range |
|---|---|---|
| Snapmaker Ray 40W discontinued | no longer on sale | €500 to €1,000 |
Pros and cons of Snapmaker
Pros
- 2-year manufacturer's warranty in the EU
- Warehouse in Germany, prices including taxes and customs duties
- Good Trustpilot rating with many recent reviews
- Unusual device concepts (3-in-1, tool changer) from a single source
Cons
- New products often launch via crowdfunding, with delivery risk
- Source code of the U1 firmware published only months after delivery
- Support only through forms, processing up to 5 working days
- Older devices such as the Artisan receive less software attention than the U1
Facts
| Headquarters | Shenzhen, China |
|---|---|
| Founded | August 2016 |
| Products | U1 (FDM with tool changer), Artisan and 2.0 (3-in-1), Ray (laser) |
| Software | Snapmaker Luban (open source) |
| Warranty | 2 years in the EU (according to the manufacturer) |
| Shop/warehouse EU | yes, EU shop in German, warehouse in Germany |
History
Snapmaker was founded in Shenzhen in August 2016; the CEO is Daniel Chen. The first 3-in-1 printer, the Snapmaker Original, raised over US$2.2 million on Kickstarter in 2017, and the Snapmaker 2.0 raised around US$7.85 million in 2019, a record for 3D printers at the time. These were followed by the IDEX printer J1 (2022), the 3-in-1 device Artisan (2023) and the Laser Ray (announced August 2023). In 2021, Snapmaker received Series A funding from Matrix Partners China and Cowin Capital and had over 100 employees at the time. In 2025, the tool changer printer U1 raised US$20.6 million from 20,680 backers, the highest amount so far for a 3D printer on Kickstarter; according to the manufacturer, all Kickstarter orders were delivered by 23 December 2025 and over 200,000 devices have been sold in total.
Customer support and warranty
The support runs through forms (support ticket, shipping problems, returns) with processing within 5 working days, as well as through the Snapmaker Wiki and a user forum; no support email is given in the EU shop. According to the manufacturer, EU customers get a 2-year warranty on main modules (1 year outside the EU); consumables are excluded, and shipping costs for defective parts are not covered; there is also the paid protection plan Snapmaker Care. Orders to Germany ship from a warehouse in Germany, otherwise from China, with prices including VAT and without customs duty; the EU shop is available in German. On Trustpilot, Snapmaker has 4.7 out of 5 from 1,935 reviews (as of October 2026); shipping, support and print quality are praised, while supply shortages for accessories and a learning curve with the software are criticised.
Environment and commitment
The Snapmaker Luban software is open source, and for the U1 Snapmaker published the modified source code of Klipper, Moonraker and Fluidd in March 2026. According to the manufacturer, the U1's tool changer avoids filament waste from purging during colour changes.
Criticism and problems
Snapmaker shipped the U1 from late 2025 without supplying the source code of the modified Klipper firmware required under GPL-3.0; the code only appeared on GitHub on 30 March 2026, the last day of the self-imposed deadline, which had been extended once, and the RFID filament system and some functions remain proprietary. In the Kickstarter campaign for the Snapmaker 2.0, the later delivery batches were delayed by a further four weeks in early 2020 because of production problems and the Chinese New Year. We are not aware of any recalls or legal disputes (as of 10/2026).
Sources (10)
Research as of 10/2026. Information on support and reviews changes; please report errors via the Contact form.
Official help and wiki: Snapmaker Wiki